Wednesday, 1 November 2017

Results from the recent Library survey are in

In September we asked you to provide feedback on your experience of using the Library. Thank you to the students and staff who completed the survey.

The results give us a clear indication of which services and facilities are working well and which ones we need to strengthen. 

What you liked the most about the Library
  • Wireless access
  • Accuracy of the enquiry services
  • Help from Library staff
  • Off-campus access to resources and services
  • Online resources
  • Printing, scanning and photocopying facilities.

We're thrilled that Library staff are delivering you the accurate, helpful service that you desire and that our online and in-Library technology is working well for you.


Student studying outside

What you think needs improvement
  • Places for quiet study 
  • Places for group work
  • Availability of computers
  • Availability of laptop facilities.

It is interesting to note that despite the enhancements we have implemented since the last survey in 2015, the top four areas you identified for improvement have remained the same. Clearly more work is needed in these areas.

We are currently analysing the results to identify how we can improve our services based on your feedback. We’ll keep you informed of progress via the Library website. Anytime you have comments or suggestions about the Library you are welcome to contact us

Once again thank you for your participation in this survey. Special congratulations to the Library survey competition winners.

Regards
David Howard, Director University Library and Student Success
David Howard
Director, University Library and Student Success